Vornanen, Vesa-Jukka; Sivula, Ari; Takala, Josu - In: Management 11 (2016) 2, pp. 153-170
The key challenges in the public sector are to find new ways to operate horizontally between different levels of administration and being prepared sudden changes. The purpose of this paper is merging society in the development of customer-oriented hybrid organization. Methodology is the...