Data envelopment analysis (DEA) is a mathematical optimization technique that measures the relative efficiency of decision making units (DMUs) with multiple input–output. In traditional DEA models, the data of different DMUs are assumed to be measured by precise values. But, in many real...

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its...

Effective supply chain management relies on information integration and implementation of best practice techniques across the chain. Supply chains are examples of complex multi-stage systems with temporal and causal interrelations, operating multi-input and multi-output production and services...

"This book highlights the advantages of using data envelopment analysis as a tool to improve business performances and identifying the source of inefficiency in public and private organizations"--Provided by publisher.