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A hybrid GA-ant colony approach for exploring the relationship between IT and firm performance
Azadeh, Mohammad Ali; Keramati, Abbas; Panahi, Hadi - In: International journal of business information systems : … 4 (2009) 5, pp. 542-563
Persistent link: https://www.econbiz.de/10003879574
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A framework for constructing customer relationship management strategy map based on multiple criteria decision-making approach
Shapouri, Fatemeh; Keramati, Abbas - In: International journal of electronic customer … 9 (2015) 2/3, pp. 175-188
Persistent link: https://www.econbiz.de/10011586457
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Multidimensional appraisal of customer relationship management : integrating balanced scorecard and multi criteria decision making approaches
Keramati, Abbas; Shapouri, Fatemeh - In: Information systems and e-business management : ISeB 14 (2016) 2, pp. 217-251
Persistent link: https://www.econbiz.de/10011672280
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A mixed system of network data envelopment analysis to evaluate the performance of bank branches : an illustration with Iranian banks
Akbari, Sajad; Heydari, Jafar; Keramati, Mohammad Ali; … - In: International journal of business excellence : IJBEX 22 (2020) 2, pp. 198-212
Persistent link: https://www.econbiz.de/10012506382