Soysa, Ishani Buddika; Jayamaha, Nihal Palitha; Grigg, … - In: The TQM Journal 28 (2016) 6, pp. 954-973
Purpose The purpose of this paper is to develop a performance measurement (PM) framework for Australasian nonprofit organisations (NPOs) involved in healthcare, and operational descriptions for each PM dimension within this framework. Design/methodology/approach Literature relating to the...