1. Introduction -- 2. Defining the concepts -- 3. The history of performance management -- 4. Performance measurement -- 5. Incorporation of performance information -- 6. The use of performance information -- 7. Users -- 8. Non-use -- 9. The effects of using performance information -- 10. The...

Australia is one of the Anglophone countries that readily adapted to a public management approach. Reforms since the 1980s have shown remarkable breadth, longevity and significance. The reforms acknowledge failure of existing approaches and the need to address management deficiencies, fiscal...

This article supports the Flemish Government’s efforts to improve the efficiency in the public sector, but points out that efficiency has to be considered in the broader context of a well-performing and well-functioning public sector. After describing the main motives for efficiency...

This article supports the Flemish Government’s efforts to improve the efficiency in the public sector, but points out that efficiency has to be considered in the broader context of a well-performing and well-functioning public sector. After describing the main motives for efficiency...