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Peer evaluation to develop ben...
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Public sector
Customer satisfaction
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Dienstleistungsqualität
10
Service quality
10
Consumer behaviour
9
Italy
9
Kundenzufriedenheit
9
Konsumentenverhalten
8
Italien
7
Gesundheitsversorgung
5
Gesundheitswesen
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Health care
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Health care system
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Abfall
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Abfallvermeidung
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Arbeitszufriedenheit
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Corporate Social Responsibility
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Customer integration
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Dienstleistung
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Food
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Food consumption
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Hospital
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Innovation
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Job satisfaction
3
Krankenhaus
3
Kundenintegration
3
Lebensmittel
3
Lebensmittelkonsum
3
Patienten
3
Patients
3
Public administration
3
Quality management
3
Qualitätsmanagement
3
Service innovation
3
Service-dominant logic
3
Services
3
Waste
3
Waste prevention
3
Öffentlicher Sektor
3
Abfallentsorgung
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Renzi, Maria Francesca
2
Cappelli, Lucio
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Di Pietro, Laura
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Eriksson, Henrik
1
Gremyr, Ida
1
Guglielmetti Mugion, Roberta
1
Guglielmetti, Roberta
1
Mattia, Giovanni
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Merli, Roberto
1
Mugion, Roberta Guglielmetti
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Pietro, Laura di
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Raharjo, Hendry
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Benchmarking : an international journal ; BIJ
1
International journal of quality and service sciences
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Peer evaluation to develop benchmarking in the public sector
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
Benchmarking : an international journal ; BIJ
18
(
2011
)
4
,
pp. 490-509
Persistent link: https://www.econbiz.de/10009270511
Saved in:
2
Excellence models in the public sector : relationships between enablers and results
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 120-135
Persistent link: https://www.econbiz.de/10011300145
Saved in:
3
An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Pietro, Laura di
;
Mugion, Roberta Guglielmetti
;
Renzi, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 899-917
Persistent link: https://www.econbiz.de/10009783351
Saved in:
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