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Process improvement and lean thinking : using knowledge and information to improve performance

Radnor, Zoe - In: Connecting knowledge and performance in public services …, (pp. 173-198). 2010

Persistent link: https://www.econbiz.de/10014564714

Sustainable public service organisations: A Public Service-Dominant approach

Osborne, Stephen P.; Radnor, Zoe; Kinder, Tony; Vidal, … - In: Society and Economy 36 (2014) September, pp. 313-338

This paper argues that the ‘New Public Management’ paradigm for public management theory and practice that has prevailed for the last thirty years is both flawed in theory and has failed in practice. We argue for an alternative to this paradigm that is rooted with the New Public Governance...

Persistent link: https://www.econbiz.de/10011094525

Editorial essay: A sustainable business model for public service organizations?

Osborne, Stephen P.; Radnor, Zoe; Vidal Martínez, I.; … - In: Public management review 16 (2014) 2, pp. 165-172

Persistent link: https://www.econbiz.de/10010337575

Lean : a failed theory for public services?

Radnor, Zoe; Osborne, Stephen P. - In: Public management review 15 (2013) 2, pp. 265-287

Persistent link: https://www.econbiz.de/10009727926

Operationalizing co-production in public services delivery : the contribution of service blueprinting

Radnor, Zoe; Osborne, Stephen P.; Kinder, Tony; Mutton, Jean - In: Public management review 16 (2014) 3, pp. 402-423

Persistent link: https://www.econbiz.de/10010346530

How do they do it? Understanding back office efficiency savings made by English councils

Chester Buxton, Rosemund; Radnor, Zoe - In: International journal of public sector management : IJPSM 25 (2012) 2, pp. 118-132

Persistent link: https://www.econbiz.de/10009547216

Co-production and the co-creation of value in public services : a suitable case for treatment?

Osborne, StephenP.; Radnor, Zoe; Stokosch, Kirsty - In: Public management review 18 (2016) 5, pp. 639-653

Persistent link: https://www.econbiz.de/10011483662

The SERVICE framework : a public-service-dominant approach to sustainable public services

Osborne, Stephen P.; Radnor, Zoe; Kinder, Tony; Vidal … - In: British journal of management : BJM 26 (2015) 3, pp. 424-438

Persistent link: https://www.econbiz.de/10011443912

Teamworking and lean revisited : a reply to Carter et al.

Procter, Stephen J.; Radnor, Zoe - In: The international journal of human resource management 28 (2017) 3/4, pp. 468-480

Persistent link: https://www.econbiz.de/10011709144