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CRM scale development for enhancing business excellence in the Indian airline sector
Agariya, Arun Kumar; Tikoria, Jyoti - In: International journal of business excellence 12 (2017) 4, pp. 537-557
Persistent link: https://www.econbiz.de/10011801640
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Benchmarking business excellence practices : a case-based approach
Mavilavalappil, Unnikrishnan Palakkil; Tikoria, Jyoti; … - In: International journal of process management and … 11 (2021) 4, pp. 498-541
Persistent link: https://www.econbiz.de/10012595919
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TQM to business excellence : a research journey (1985-2018)
Unnikrishnan, P. M.; Tikoria, Jyoti; Agariya, Arun Kumar - In: International journal of business excellence 19 (2019) 3, pp. 323-363
Persistent link: https://www.econbiz.de/10012145754