Focuses on the importance within an organization of a philosophy for quality management. A clearly defined vision for the organization serves as a basis for identifying and selecting goals. Identifiable, attainable, and realistic goals are essential in leading, motivating and focusing human...

Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to...

This is a case study discussion drawn from scholarly publishers Emerald, formerly MCB University Press. It discusses the unusual “supply circle” phenomenon in scholarly publishing, where authors (suppliers) are often the same people as readers (customers). It addresses this from the...

Purpose – Provides an summary of the workshop and discussions held by Management Decision at the 2005 Academy of Management annual conference. Design/methodology/approach – Reports on the discussions that took place amongst the four work groups on the following subjects: qualitative versus...

Discusses philosophical issues regarding quality improvement and the benefits of non‐traditional ways of thought applied to business.

Considers the nature of a good academic article. Suggests factors such as accessibility, originality, meaningfulness to researchers and practitioners. Points out that ultimately, however, quality in such intangible areas can only be truly assessed by the individual reader and his/her individual...