Purpose – This research paper aims is to evaluate the customer's views related to tourism quality in Egypt. It attempts to measure the extent to which tourism business environment is creative and innovative as necessary conditions for internal customer satisfaction. Design/methodology/approach...

Rising interest in quality has determined a tangible revision of a new product’s design and a great development of tools for supporting it. The present paper is an attempt at systematization of the proposed techniques and methodologies. The analysis is managed with reference to a...

This paper concerns the problem of product’s technical quality profile design based on competition analysis and customer requirements. A modified version of Qbench algorithm has been developed aiming to support the engineering design process. A set of values for the technical/engineering...