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How do domestic and international high-end hotel brands receive and manage customer feedback?
Schuckert, Markus; Liang, Sai; Law, Rob; Sun, Wenjun - In: International journal of hospitality management 77 (2019), pp. 528-537
Persistent link: https://www.econbiz.de/10011988936
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Be a "superhost" : the importance of badge systems for peer-to-peer rental accommodations
Liang, Sai; Schuckert, Markus; Law, Rob; Chen, Chihchien - In: Tourism management : research, policies, practice 60 (2017), pp. 454-465
Persistent link: https://www.econbiz.de/10011684609
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Effects of reputation on guest satisfaction : from the perspective of two-sided reviews on Airbnb
Ye, Qiang; Liang, Sai; Wei, Zaiyan; Law, Rob - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3718-3736
Persistent link: https://www.econbiz.de/10014334345
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The power of internet exposure : influence of online news coverage on restaurant survival
Li, Hui; Chen, Qian-Xia; Liang, Sai; Yang, Jing-Jing - In: International journal of contemporary hospitality management 34 (2022) 4, pp. 1399-1422
Persistent link: https://www.econbiz.de/10013164614
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Can inconsistent media coverage increase hotel survival? : the bright side of controversy
Yuan, Kai-Qi; Li, Hui; Liang, Sai; Chen, Qian-Xia - In: International journal of contemporary hospitality management 35 (2023) 3, pp. 951-972
Persistent link: https://www.econbiz.de/10013546100