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Emotional labor's impact in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 11, pp. 2338-2345
Persistent link: https://www.econbiz.de/10009788988
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Increasing job performance and reducing turnover : an examination of female Chinese salespeople
Rutherford, Brian N.; Wei, Yujie; Park, Jungkun; Hurh, … - In: Journal of marketing theory and practice 20 (2012) 4, pp. 423-436
Persistent link: https://www.econbiz.de/10009688899
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The impact of emotional labor in a retail environment
Cho, Yoon-na; Rutherford, Brian N.; Park, Jungkun - In: Journal of business research : JBR 66 (2013) 5, pp. 670-677
Persistent link: https://www.econbiz.de/10009734832
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The retail environment design (RED) scale : conceptualization and measurement
Steen, Julie; Rutherford, Brian N.; Babin, Barry J.; … - In: European journal of marketing 58 (2024) 4, pp. 900-927
Persistent link: https://www.econbiz.de/10015047347