Emerging technologies such as drone delivery services enable retailers to cost-effectively offer unprecedented delivery speed and adaptable delivery lead times using dedicated aerial vehicles for individual orders. A natural and important question arises: What is the impact of a drone delivery...

Refurbishing of used products is increasingly being recognized as a value recovery strategy in sustainable operations. Both manufacturers and retailers engage in refurbishing. Manufacturers, to some extent, can deter other players from refurbishing through various means such as product design,...