Introducing crisis communication as a field of practice -- Situating crisis communication within the fields of public relations and management -- The stakeholder relationship management perspective on crisis communication -- The importance of managing complex and changing organizational...

Part 1: An evolving field -- Risk and crisis communication in Europe -- Chapter 1: A multi-motive risk communication model for "making" crisis preparedness / Mats Eriksson -- Chapter 2: Marrying crisis preparation and strategic planning: Definitions and challenges in business practice / Albena...