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Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu; Zhang, Pei; Zhang, Tingting (Christina) - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
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Developing and validating a service robot integration willingness scale
Lu, Lu; Cai, Ruiying; Gursoy, Dogan - In: International journal of hospitality management 80 (2019), pp. 36-51
Persistent link: https://www.econbiz.de/10012058602
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Social Robot Privacy Concern (SRPC) : rethinking privacy concerns within the hospitality domain
Jia, Shizhen; Chi, Oscar Hengxuan; Lu, Lu - In: International journal of hospitality management 122 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10015072229
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AI robots over sommeliers? : exploring the service provider effect on diners' wine ordering decisions at restaurants
Lu, Lu; Hua, Meichen; Sun, Xiaoyang; Zou, Rong; Lin, Bingna - In: International journal of hospitality management 122 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015072437