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Editorial: robots and AI in retailing and consumer services

Brengman, Malaika; Williems, Kim - In: Journal of retailing and consumer services 70 (2023), pp. 1-3

Persistent link: https://www.econbiz.de/10014240285

Together or alone : should service robots and frontline employees collaborate in retail-customer interactions at the POS?

Gauquier, Laurens de; Willems, Kim; Cao, Hoang-Long; … - In: Journal of retailing and consumer services 70 (2023), pp. 1-11

Persistent link: https://www.econbiz.de/10014240305

Frontline employee expectations on working with physical robots in retailing

Willems, Kim; Verhulst, Nanouk; Gauquier, Laurens de; … - In: Journal of service management 34 (2023) 3, pp. 467-492

Persistent link: https://www.econbiz.de/10014338164

From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers

Brengman, Malaika; Gauquier, Laurens de; Willems, Kim; … - In: Journal of business research : JBR 134 (2021), pp. 263-274

Persistent link: https://www.econbiz.de/10012643754

Chapter 2 The Rise of Service Robots in Retailing: Literature Review on Success Factors and Pitfalls

De Gauquier, Laurens; Brengman, Malaika; Willems, Kim - In: Retail futures : the good, the bad and the ugly of the …, (pp. 15-35). 2020

This chapter provides a literature overview on service robots in retailing and their impact on customers. Our search stems from a Scopus database search, resulting in 18 relevant studies (2009–2019). Current research trends are discussed and future research opportunities are provided. Learning...

Persistent link: https://www.econbiz.de/10015089509