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Unveiling the Nexus : service robot support and proactive customer service performance in hospitality industry
Gong, Taeshik - In: International journal of hospitality management 129 (2025), pp. 1-11
Persistent link: https://www.econbiz.de/10015434284
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Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya; … - In: Journal of service management 34 (2023) 3, pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
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Competition or collaboration for human-robot relationship : a critical reflection on future cobotics in hospitality
Do The Khoa; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya - In: International journal of contemporary hospitality management 35 (2023) 6, pp. 2202-2215
Persistent link: https://www.econbiz.de/10014280948