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A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen; Aw, Eugene Cheng-Xi; Cheng, … - In: Journal of hospitality marketing & management 31 (2022) 1, pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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The future of service : The power of emotion in human-robot interaction
Chuah, Stephanie Hui-wen; Yu, Joanne - In: Journal of retailing and consumer services 61 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012581893
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When robot appearance and service style interact to influence customers' willingness to pay : the mediating role of perceived restaurant quality
Chuah, Stephanie Hui-wen; Soeiro, Joaquim Dias - 2025
Persistent link: https://www.econbiz.de/10015375373
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You don't have to tip the human waiters anymore, but ... : unveiling factors that influence consumers' willingness to pay a price premium for robotic restaurants
Chuah, Stephanie Hui-Wen; Jitanugoon, Siriprapha; … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3553-3587
Persistent link: https://www.econbiz.de/10013412922