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How does service robot anthropomorphism affect human co-workers?
Tojib, Dewi; Sujan, Rahul; Ma, Junzhao; Tsarenko, Yelena - In: Journal of service management 34 (2023) 4, pp. 750-769
Persistent link: https://www.econbiz.de/10014338203
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Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin; Tojib, Dewi; Tsarenko, Yelena - In: International journal of hospitality management 87 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
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Sex robots : are we ready for them? : an exploration of the psychological mechanisms underlying people’s receptiveness of sex robots
Ma, Junzhao; Tojib, Dewi; Tsarenko, Yelena - In: Journal of business ethics : JBE 178 (2022) 4, pp. 1091-1107
Persistent link: https://www.econbiz.de/10013271687