Narrow search
Showing 1 - 6 of 6
Cover Image
Understanding the positive and negative effects of emotional expressions in organizations : EASI does it
Kleef, Gerben A. van - In: Human relations 67 (2014) 9, pp. 1145-1164
Persistent link: https://www.econbiz.de/10010407858
Cover Image
The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction
Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111
Persistent link: https://www.econbiz.de/10011843755
Cover Image
When expressions of fake emotions elicit negative reactions : the role of observers' dialectical thinking
Hideg, Ivona; Kleef, Gerben A. van - In: Journal of organizational behavior : OB ; the internat. … 38 (2017) 8, pp. 1196-1212
Persistent link: https://www.econbiz.de/10011821684
Cover Image
The Interpersonal Effects of Anger and Happiness on Negotiation Behavior and Outcomes
van Kleef, Gerben A.; De Dreu, Carsten K. W.; Manstead, … - 2003
How do emotions affect the opponent's behavior in a negotiation? Two experiments explored the interpersonal effects of anger and happiness. In Study 1 participants received information about the emotion (anger vs. happiness vs. no emotion) of their (fake) opponent. Participants with an angry...
Persistent link: https://www.econbiz.de/10014118988
Cover Image
The Interpersonal Effects of Anger and Happiness on Negotiation Behavior and Outcomes
van Kleef, Gerben A.; De Dreu, Carsten K. W.; Manstead, … - 2004
How do emotions affect the opponent's behavior in a negotiation? Two experiments explored the interpersonal effects of anger and happiness. In Study 1, participants received information about the emotion (anger vs. happiness vs. no emotion) of their (fake) opponent. Participants with an angry...
Persistent link: https://www.econbiz.de/10014076144
Cover Image
When happiness pays in negotiation : the interpersonal effects of "exit option" ; directed emotions
Pietroni, Davide; Van Kleef, Gerben A.; Rubaltelli, Enrico - In: Mind & society : adaptive behaviours under risk and … 8 (2009) 1, pp. 77-92
Persistent link: https://www.econbiz.de/10003941355