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Online scheduling policies for multiclass call centers with impatient customers
Jouini, Oualid; Pot, Auke; Koole, Ger M.; Dallery, Yves - In: European journal of operational research : EJOR 207 (2010) 1, pp. 258-268
Persistent link: https://www.econbiz.de/10003997229
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On the scheduling of operations in a chat contact center
Legros, Benjamin; Jouini, Oualid - In: European journal of operational research : EJOR 274 (2019) 1, pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
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A uniformization approach for the dynamic control of queueing systems with abandonments
Legros, Benjamin; Jouini, Oualid; Koole, Ger M. - In: Operations research 66 (2018) 1, pp. 200-209
Persistent link: https://www.econbiz.de/10011818618
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Central authority-controlled air traffic flow management : an optimization approach
Hamdan, Sadeque; Cheaitou, Ali; Jouini, Oualid; … - In: Transportation science 56 (2022) 2, pp. 299-321
Persistent link: https://www.econbiz.de/10013365477
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Transient staffing at the beginning of work
Legros, Benjamin; Jouini, Oualid - In: International journal of production research 62 (2024) 17, pp. 6427-6443
Persistent link: https://www.econbiz.de/10015053791