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Assessing the self-service technology encounters : development and validation of SSTQUAL scale
Lin, Jiun-sheng Chris; Hsieh, Pei-ling - In: Journal of retailing 87 (2011) 2, pp. 194-206
Persistent link: https://www.econbiz.de/10009240261
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The role of technology readiness in self-service technology acceptance
Lin, Jiun-sheng Chris; Chang, Hsing-chi - In: Managing service quality : MSQ ; an international journal 21 (2011) 4, pp. 424-444
Persistent link: https://www.econbiz.de/10009266590
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Refinement of the technology readiness index scale : a replication and cross-validation in the self-service technolgy context
Lin, Jiun-sheng Chris; Hsieh, Pei-ling - In: Journal of service management 23 (2012) 1, pp. 34-53
Persistent link: https://www.econbiz.de/10009534369