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Service fairness
Consumer behaviour
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Customer satisfaction
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Service quality
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Beziehungsmarketing
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Kundenzufriedenheit
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Relationship marketing
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USA
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Theorie
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United States
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E-retailing
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E-servicscapes
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Einzelhandel
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Gerechtigkeit
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Justice
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Structural equation modelling
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Verkaufsförderung
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Word-of-mouth
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Lassar, Walfried M.
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Chen, Tom
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Journal of business research : JBR
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
2
Customer engagement behavior in individualistic and collectivistic markets
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 281-290
Persistent link: https://www.econbiz.de/10011855333
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