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~subject:"Service industry"
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Service industry
Marketing
7
Services marketing
7
Dienstleistung
6
Dienstleistungsmarketing
5
Service failures
5
Service quality
5
Beschwerdemanagement
4
Complaint management
4
Customer satisfaction
4
Dienstleistungsqualität
4
Dienstleistungssektor
3
Service recovery
3
Beziehungsmarketing
2
Complaints
2
Consumer behaviour
2
Customer delight
2
Customer service
2
Effort
2
Expertise
2
Fallstudiensammlung
2
Joy
2
Kundenservice
2
Kundenzufriedenheit
2
Management
2
Marketingstrategie
2
Personalauswahl
2
Personalbeschaffung
2
Personnel selection
2
Recruitment
2
Relationship marketing
2
Service
2
Service encounter
2
Service levels
2
Surprise
2
Tangibles
2
USA
2
United States
2
conjoint analysis
2
B-to-B-Marketing
1
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Bateson, John E. G.
2
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen Walter
1
Burke, Eugene
1
Chase, Richard B.
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Grönroos, Christian
1
Hoffman, K. Douglas
1
Kelley, Scott W.
1
Parasuraman, A.
1
Rotalsky, Holly M.
1
Schneider, Benjamin
1
Vaughan, Carly
1
Wirtz, Jochen
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Zeithaml, Valarie A.
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Journal of service management
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
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ECONIS (ZBW)
3
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Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
Saved in:
3
Retrospective: tracking service failures and employee recovery efforts
Hoffman, K. Douglas
;
Kelley, Scott W.
;
Rotalsky, Holly M.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 7-10
Persistent link: https://www.econbiz.de/10011445577
Saved in:
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