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~subject:"Service industry"
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Service industry
Beziehungsmarketing
8
Dienstleistungssektor
8
Relationship marketing
8
Dienstleistungsqualität
7
Human Resource Management
7
Personalmanagement
7
Service quality
7
Consumer behaviour
5
Customer satisfaction
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Dienstleistung
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Services
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Theorie
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Theory
5
Auslandsaufenthalt
4
Capital income
4
Customer service
4
Expatriate assignment
4
Führungskräfte
4
Kapitaleinkommen
4
Kundenservice
4
Managers
4
Business start-up
3
Cross-cultural management
3
Dienstleistungsmanagement
3
Erfolgsfaktor
3
Forschung
3
Globalisierung
3
Globalization
3
Interkulturelles Management
3
Organizational behaviour
3
Portfolio selection
3
Portfolio-Management
3
Research
3
Service management
3
Success factor
3
Tourism
3
Tourismus
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Bowen, David E.
8
Fisk, Raymond P.
2
Grönroos, Christian
2
Parasuraman, A.
2
Schneider, Benjamin
2
Voss, Christopher A.
2
Andreassen, Tor W.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Darani, Tiffany
1
De Keyser, Arne
1
Edvardsson, Bo
1
Ehrhart, Karen Holcombe
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Eiglier, Pierre
1
Groth, Markus
1
Holtom, Brooks C.
1
Kunz, Werner
1
Larivière, Bart
1
Ostrom, Amy L.
1
Patrício, Lia
1
Sirianni, Nancy J.
1
Subramony, Mahesh
1
Van Jaarsveld, Danielle
1
Walker, David
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Wirtz, Jochen
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Wünderlich, Nancy V.
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Yagil, Dana
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Journal of service management
4
Human resource management review
1
Journal of business research : JBR
1
Journal of service research
1
Journal of service research : JSR
1
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ECONIS (ZBW)
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1
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
3
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
4
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
5
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
6
Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh
;
Ehrhart, Karen Holcombe
;
Groth, Markus
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 837-865
Persistent link: https://www.econbiz.de/10011801801
Saved in:
7
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
8
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
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