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~subject:"Service industry"
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Measuring service experience:...
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Subject
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Service industry
Services
34
Dienstleistung
32
Beziehungsmarketing
28
Kundenintegration
28
Relationship marketing
28
Customer integration
27
Service-dominant logic
27
Dienstleistungsqualität
26
Dienstleistungssektor
26
Service quality
26
Innovation
25
Service-Dominant Logic
24
Sweden
23
Schweden
22
Betriebliche Wertschöpfung
21
Value creation
21
Customer satisfaction
20
Consumer behaviour
19
Service innovation
19
Kundenzufriedenheit
18
Konsumentenverhalten
15
Dienstleistungsinnovation
14
Innovationsmanagement
14
Dienstleistungsmarketing
13
Innovation management
12
Services marketing
12
Customer experience
10
Nachhaltige Entwicklung
10
Sustainable development
10
Theorie
10
Theory
10
Dienstleistungsmanagement
9
Lieferantenmanagement
9
Organisatorischer Wandel
9
Organizational change
9
Service management
9
Supplier relationship management
9
Beschwerdemanagement
7
Business services
7
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Online availability
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Undetermined
14
Type of publication
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Article
21
Book / Working Paper
5
Type of publication (narrower categories)
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Article in journal
14
Aufsatz in Zeitschrift
14
Aufsatz im Buch
7
Book section
7
Aufsatzsammlung
1
Collection of articles of several authors
1
Company information
1
Firmeninformation
1
Sammelwerk
1
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Language
All
English
23
Swedish
2
German
1
Author
All
Edvardsson, Bo
24
Witell, Lars
6
Enquist, Bo
3
Gustafsson, Anders
3
Kristensson, Per
3
Reynoso, Javier
3
Andreassen, Tor Wallin
2
Colurcio, Maria
2
Edvinsson, Leif
2
Fisk, Raymond P.
2
Friman, Margareta
2
Lervik-Olsen, Line
2
Nyström, Harry
2
Otterbring, Tobias
2
Parasuraman, A.
2
Rosenbaum, Mark S.
2
Sebastiani, Roberta
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Contreras Ramirez, Germán
1
Di Pietro, Laura
1
Fundin, Anders
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Jaakkola, Elina
1
Jonas, Julia M.
1
Jouny-Rivier, Elodie
1
Koskela-Huotari, Kaisa
1
Letaifa, Soumaya Ben
1
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Published in...
All
Journal of service management
4
Business transformation for a sustainable future
2
Journal of business research : JBR
2
Journal of service research : JSR
2
The journal of services marketing
2
The service industries journal
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Journal of retailing and consumer services
1
Management, organizations and society
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
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Source
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ECONIS (ZBW)
26
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1
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26
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1
Therapeutic servicescapes : restorative and relational resources in service settings
Rosenbaum, Mark S.
;
Friman, Margareta
;
Contreras …
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012268821
Saved in:
2
The relationship between exchanged resources and loyalty intentions
Friman, Margareta
;
Rosenbaum, Mark S.
;
Otterbring, Tobias
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 846-865
Persistent link: https://www.econbiz.de/10012260357
Saved in:
3
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
4
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
5
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
8
The internationalization process in service companies
Edvardsson, Bo
;
Edvinsson, Leif
;
Nyström, Harry
- In:
Implementing international services : a tailorable …
,
(pp. 15-34)
.
2011
Persistent link: https://www.econbiz.de/10009356749
Saved in:
9
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
10
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
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