Understanding new service development and service innovation through innovation modes
Year of publication: |
2014
|
---|---|
Authors: | Gremyr, Ida ; Witell, Lars ; Löfberg, Nina ; Edvardsson, Bo ; Fundin, Anders |
Published in: |
The journal of business & industrial marketing. - Bingley : Emerald Publishing Limited, ISSN 0885-8624, ZDB-ID 649550-3. - Vol. 29.2014, 2, p. 123-131
|
Subject: | Multiple case study | Service innovation | New service development | Innovation | Dienstleistungsinnovation | Innovationsmanagement | Innovation management | Dienstleistung | Services | Dienstleistungssektor | Service industry | Kundenintegration | Customer integration |
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