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Service industry
Service quality
24,157
Dienstleistungsqualität
23,240
Customer satisfaction
7,140
Kundenzufriedenheit
6,949
Consumer behaviour
5,223
Konsumentenverhalten
5,176
Relationship marketing
4,687
Beziehungsmarketing
4,665
Qualitätsmanagement
2,896
Quality management
2,862
Wirtschaftsprüfung
2,836
Financial audit
2,834
Krankenhaus
2,338
Hospital
2,336
Health care
2,072
Gesundheitsversorgung
2,045
Gesundheitswesen
1,703
Health care system
1,688
Product quality
1,668
Produktqualität
1,655
Theorie
1,460
Theory
1,460
USA
1,276
United States
1,264
Dienstleistungssektor
1,242
service quality
1,232
Customer service
1,187
Kundenservice
1,131
Hotel industry
1,061
Hotellerie
1,059
Beschwerdemanagement
1,005
Complaint management
1,005
Deutschland
961
Germany
949
Hochschule
879
Higher education institution
873
Online retailing
868
Online-Handel
868
Patients
814
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Wirtz, Jochen
10
Rahman, Zillur
8
Talib, Faisal
8
Qureshi, M. N.
7
Cheng, T. C. E.
6
Groth, Markus
6
Odekerken-Schröder, Gaby
6
Witell, Lars
6
Wu, Luorong
6
Bowen, David E.
5
Brady, Michael K.
5
Dahlgaard-Park, Su Mi
5
Fisk, Raymond P.
5
Gustafsson, Anders
5
Huang, Ming-Hui
5
Mattila, Anna S.
5
Paluch, Stefanie
5
Rust, Roland T.
5
Söderlund, Magnus
5
Barnes, Donald C.
4
Calabrese, Armando
4
De Keyser, Arne
4
Fan, Alei
4
Hogreve, Jens
4
Izogo, Ernest
4
Jaakkola, Elina
4
Kunz, Werner H.
4
Mahr, Dominik
4
McColl-Kennedy, Janet R.
4
O'Cass, Aron
4
Rayburn, Steven W.
4
Rosenbaum, Mark
4
Russell-Bennett, Rebekah
4
Sharma, Piyush
4
Sirianni, Nancy J.
4
Wünderlich, Nancy V.
4
Yee, Rachel W. Y.
4
Yeung, Andy C. L.
4
Arshad, Arif Mohammad
3
Basu, Rana
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British Council
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Deutsches Institut für Normung
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Edward Elgar Publishing
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Israel / Miśrad ha-ḥuts
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Israel Union of Local Authorities
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Merkaz ha-shilṭon ha-meḳomi be-Yiśraʾel
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National Bureau of Economic Research
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National Industrial Conference Board
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
State of Israel, Ministry for Foreign Affairs, Department for International Cooperation
1
Symposium on Productivity Concepts and Measurement Problems <1991, Uppsala>
1
Verlag Dr. Kovač
1
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The journal of services marketing
60
Journal of service management
35
The service industries journal
31
Journal of business research : JBR
29
International journal of hospitality management
28
Journal of retailing and consumer services
28
Journal of service research
25
Service business
18
Journal of service research : JSR
16
International journal of contemporary hospitality management
14
International journal of production economics
13
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality & reliability management
12
International journal of services and operations management
11
Journal of service theory and practice : JSTP
11
Journal of the Academy of Marketing Science
11
Services marketing quarterly
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
International journal of services and operations management : IJSOM
9
International journal of services, economics and management
9
Benchmarking : an international journal ; BIJ
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of hospitality marketing & management
8
Psychology & marketing
8
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
7
International journal of production research
7
International journal of services technology and management
7
Journal of operations management
7
Journal of service theory and practice
7
European journal of marketing
6
International journal of productivity and quality management : IJPQM
6
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
European journal of marketing : EJM
5
International journal of business excellence
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing
5
Production and operations management : an international journal of the Production and Operations Management Society
5
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ECONIS (ZBW)
1,238
RePEc
1
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1
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1
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
2
The effects of market orientation on service quality and new service success
Kanchana Sukanthasirikul
;
Trongpanich, Wannee
- In:
Journal of international business and economics : JIBE
13
(
2013
)
3
,
pp. 215-224
Persistent link: https://www.econbiz.de/10010236507
Saved in:
3
The impact of service innovation on firm performance
Lei, Lin
- In:
The service industries journal
33
(
2013
)
15/16
,
pp. 1599-1632
Persistent link: https://www.econbiz.de/10010229409
Saved in:
4
The effects of lean thinking on service workers value productivity: a conceptual framework
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009791793
Saved in:
5
Service system interactions at tertiary institutions : a South African perspective
Green, Paul
- In:
International business and economics research journal
13
(
2014
)
1
,
pp. 11-19
Persistent link: https://www.econbiz.de/10010250537
Saved in:
6
Quality and productivity : role conflict in the service context
Luria, Gil
;
Yagil, Dana
;
Gal, Iddo
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 955-973
Persistent link: https://www.econbiz.de/10010394582
Saved in:
7
Services research in tourism : advocating the integration of the supplier side
Zehrer, Anita
;
Muskat, Birgit
;
Muskat, Matthias
- In:
Journal of vacation marketing : an international journal
20
(
2014
)
4
,
pp. 353-363
Persistent link: https://www.econbiz.de/10010421437
Saved in:
8
Do additional services matter? : an empirical evaluation of opportunities to grow for media agencies
Knuth, Ingo
- In:
International journal of marketing : IJM ; formerly Der …
52
(
2013
)
3/4
,
pp. 149-159
Persistent link: https://www.econbiz.de/10010408095
Saved in:
9
Controlling outsourced service delivery : managing service quality in business service triads
Iwaarden, Jos van
;
Valk, Wendy van der
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1046-1061
Persistent link: https://www.econbiz.de/10009793758
Saved in:
10
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
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