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Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco - In: European management journal 29 (2011) 1, pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
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Service employees' naturally felt emotions : do they matter?
Walsh, Gianfranco - In: European management journal 37 (2019) 1, pp. 78-85
Persistent link: https://www.econbiz.de/10011996288
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Investigating the existence of ethnic bias in professional services
Walsh, Gianfranco - In: Journal of business research : JBR 182 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015130588
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Die kundenseitige Wahrnehmung von Diskriminierung bei der Dienstleistungserbringung : Konstruktion und Validierung eines Messinstruments
Walsh, Gianfranco; Klinner-Möller, Nicole S. - In: Marketing : ZFP ; journal of research and management 32 (2010) 4, pp. 218-234
Persistent link: https://www.econbiz.de/10008772695
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Kundenbezogene Unternehmensreputation bei Dienstleistungsunternehmen : eine internationale Vergleichsstudie
Klinner-Möller, Nicole; Walsh, Gianfranco - In: Herausforderungen der internationalen marktorientierten …, (pp. 435-453). 2011
Persistent link: https://www.econbiz.de/10008842198
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Customer-based corporate reputation : introducing a new segmentation criterion
Walsh, Gianfranco; Beatty, Sharon E.; Holloway, Betsy Bugg - In: Reputation Management, (pp. 151-161). 2011
Persistent link: https://www.econbiz.de/10009271984
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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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The effect of job-related demands and resources on service employees' willingness to report complaints : Germany versus China
Walsh, Gianfranco; Yang, Zhiyong; Dose, David; Hille, … - In: Journal of service research : JSR 18 (2015) 2, pp. 193-209
Persistent link: https://www.econbiz.de/10011283709
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Examining the antecedents and consequences of corporate reputation : a customer perspective
Walsh, Gianfranco; Mitchell, Vincent-Wayne; Jackson, Paul R. - In: British journal of management : BJM 20 (2009) 2, pp. 187-203
Persistent link: https://www.econbiz.de/10003856003
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Kundenzufriedenheit und Kundenbindung als Grundlage der Zielgruppenbildung im Dienstleistungssektor
Walsh, Gianfranco; Niermann, Stefan; Klee, Alexander - In: Jahrbuch der Absatz- und Verbrauchsforschung 54 (2008) 1, pp. 42-59
Persistent link: https://www.econbiz.de/10003701317