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The Palgrave Handbook of Servi...
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Subject
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Service industry
Services
34
Dienstleistung
32
Kundenintegration
31
Customer integration
30
Service-dominant logic
29
Innovation
28
Service-Dominant Logic
26
Beziehungsmarketing
25
Relationship marketing
25
Value creation
25
Betriebliche Wertschöpfung
24
Dienstleistungssektor
24
Dienstleistungsqualität
23
Service quality
23
Service innovation
22
Sweden
21
Schweden
20
Customer satisfaction
17
Innovationsmanagement
17
Consumer behaviour
16
Dienstleistungsinnovation
16
Organisatorischer Wandel
16
Organizational change
16
Innovation management
15
Kundenzufriedenheit
14
Dienstleistungsmarketing
12
Digitalisierung
11
Digitization
11
Konsumentenverhalten
11
Services marketing
11
Lieferantenmanagement
10
Supplier relationship management
10
Beschwerdemanagement
9
Complaint management
9
Nachhaltige Entwicklung
9
Sustainable development
9
Dienstleistungsmanagement
8
Service management
8
Theorie
8
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Online availability
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Undetermined
12
Type of publication
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Article
20
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
13
Aufsatz in Zeitschrift
13
Aufsatz im Buch
7
Book section
7
Collection of articles of several authors
1
Company information
1
Firmeninformation
1
Sammelwerk
1
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Language
All
English
21
Swedish
2
German
1
Author
All
Edvardsson, Bo
23
Witell, Lars
6
Enquist, Bo
3
Gustafsson, Anders
3
Kristensson, Per
3
Reynoso, Javier
3
Andreassen, Tor Wallin
2
Colurcio, Maria
2
Edvinsson, Leif
2
Fisk, Raymond P.
2
Lervik-Olsen, Line
2
Nyström, Harry
2
Parasuraman, A.
2
Sebastiani, Roberta
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Anderson, Laurel
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Di Pietro, Laura
1
Fundin, Anders
1
Gremyr, Ida
1
Grönroos, Christian
1
Guglielmetti Mugion, Roberta
1
Gustaffson, Anders
1
Jaakkola, Elina
1
Jonas, Julia M.
1
Jouny-Rivier, Elodie
1
Koskela-Huotari, Kaisa
1
Koskull, Catharina von
1
Letaifa, Soumaya Ben
1
Löfberg, Nina
1
Magnusson, Leif
1
McColl-Kennedy, Janet R.
1
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Published in...
All
Journal of service management
4
Business transformation for a sustainable future
2
Journal of business research : JBR
2
Journal of service research : JSR
2
The journal of services marketing
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Management decision : MD
1
Management, organizations and society
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
1
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Source
All
ECONIS (ZBW)
24
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1
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24
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1
The role of social platforms in transforming service ecosystems
Letaifa, Soumaya Ben
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of business research : JBR
69
(
2016
)
5
,
pp. 1933-1938
Persistent link: https://www.econbiz.de/10011451630
Saved in:
2
Emotional strategizing in service innovation
Koskull, Catharina von
;
Strandvik, Tore
;
Tronvoll, Bård
- In:
Management decision : MD
54
(
2016
)
2
,
pp. 270-287
Persistent link: https://www.econbiz.de/10011459586
Saved in:
3
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
4
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
5
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
6
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
7
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
8
The internationalization process in service companies
Edvardsson, Bo
;
Edvinsson, Leif
;
Nyström, Harry
- In:
Implementing international services : a tailorable …
,
(pp. 15-34)
.
2011
Persistent link: https://www.econbiz.de/10009356749
Saved in:
9
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
10
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
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