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Service industry
Portugal
17
Benchmarking
15
Performance measurement
13
Performance-Messung
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Manufacturing industries
11
Strategic management
10
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10
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Electronic Commerce
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SME
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TQM
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Betriebliches Informationssystem
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3
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Yasin, Mahmoud M.
4
Gomes, Carlos Francisco
2
Alavi, Jafar
1
Augusto, Mário Gomes
1
Gomes, Carlos F.
1
Lisboa, Joa︢o
1
Small, Michael H.
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Benchmarking : an international journal ; BIJ
1
International journal of business and systems research
1
International journal of services and operations management
1
The service industries journal
1
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ECONIS (ZBW)
4
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1
A structural equation modelling approach to assessing the effectiveness of quality improvement initiatives in service organisations : a systematic perspective
Yasin, Mahmoud M.
;
Augusto, Mário Gomes
;
Alavi, Jafar
; …
- In:
International journal of business and systems research
3
(
2009
)
3
,
pp. 372-386
Persistent link: https://www.econbiz.de/10003897739
Saved in:
2
Performance management in service operational settings : a selective literature examination
Yasin, Mahmoud M.
;
Gomes, Carlos F.
- In:
Benchmarking : an international journal ; BIJ
17
(
2010
)
2
,
pp. 214-231
Persistent link: https://www.econbiz.de/10008648022
Saved in:
3
An assessment of performance-related practices in service operational settings : measures and utilizations patterns
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
- In:
The service industries journal
33
(
2013
)
1
,
pp. 73-97
Persistent link: https://www.econbiz.de/10009702924
Saved in:
4
Capabilities as components of competitive strategy in the Portuguese service sector
Gomes, Carlos Francisco
;
Yasin, Mahmoud M.
;
Small, …
- In:
International journal of services and operations management
20
(
2015
)
3
,
pp. 302-319
Persistent link: https://www.econbiz.de/10011403172
Saved in:
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