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~subject:"Service industry"
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Subject
All
Service industry
Consumer behaviour
88
Beziehungsmarketing
82
Customer satisfaction
82
Konsumentenverhalten
82
Relationship marketing
82
Kundenzufriedenheit
72
Dienstleistungsqualität
52
Service quality
52
Services
42
Dienstleistung
38
Kundenintegration
32
Customer integration
31
Customer experience
30
Dienstleistungssektor
29
Innovation
27
Service-dominant logic
26
Service-Dominant Logic
23
Dienstleistungsmarketing
22
Betriebliche Wertschöpfung
21
Services marketing
21
Sweden
21
Value creation
21
Schweden
20
Service innovation
20
Beschwerdemanagement
17
Complaint management
17
Theorie
17
Theory
17
Customer service
15
Innovationsmanagement
15
Kundenservice
15
Dienstleistungsinnovation
14
Dienstleistungsmanagement
13
Innovation management
13
Nachhaltige Entwicklung
13
Service management
13
Sustainable development
13
Lieferantenmanagement
12
Supplier relationship management
12
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Online availability
All
Undetermined
14
Free
2
Type of publication
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Article
23
Book / Working Paper
6
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Aufsatz im Buch
7
Book section
7
Aufsatzsammlung
1
Collection of articles of several authors
1
Company information
1
Firmeninformation
1
Sammelwerk
1
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Language
All
English
26
Swedish
2
German
1
Author
All
Edvardsson, Bo
24
Witell, Lars
6
Aksoy, Lerzan
4
Keiningham, Timothy
4
Enquist, Bo
3
Gustafsson, Anders
3
Kristensson, Per
3
Reynoso, Javier
3
Andreassen, Tor Wallin
2
Berry, Leonard L.
2
Colurcio, Maria
2
Edvinsson, Leif
2
Fisk, Raymond P.
2
Lervik-Olsen, Line
2
Mittal, Vikas
2
Nyström, Harry
2
Parasuraman, A.
2
Sebastiani, Roberta
2
Tronvoll, Bård
2
Aal, Kotaiba
1
Aal, Kotaiba Abdul
1
Alexander
1
Anderson, Laurel
1
Bartsch, Silke
1
Bateson, John E. G.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brodie, Roderick J.
1
Brown, Stephen Walter
1
Buoye, Alexander
1
Büttgen, Marion
1
Chase, Richard B.
1
Danaher, Tracey S.
1
Di Pietro, Laura
1
Dortignacq, Bryant F.
1
Frennea, Carly
1
Frennea, Carly M.
1
Fundin, Anders
1
Gremyr, Ida
1
Grönroos, Christian
1
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Published in...
All
Journal of service management
4
Journal of service research : JSR
3
The journal of services marketing
3
Business transformation for a sustainable future
2
Journal of business research : JBR
2
Advances in services innovations
1
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Implementing international services : a tailorable method for market assessment, modularization, and process transfer
1
Journal of service management research : SMR
1
Journal of service research
1
Management, organizations and society
1
Routledge series in management, organization and society
1
Services science : fundamentals, challenges and future developments
1
Springer eBook Collection
1
The handbook of innovation and services : a multi-disciplinary perspective
1
The journal of business & industrial marketing
1
The service industries journal
1
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Source
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ECONIS (ZBW)
29
Showing
1
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10
of
29
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1
Editorial: the "nip and tuck" service framework : bright and dark side of beautification/modification services
Tsiotsou, Rodoula H.
;
Klaus, Philipp
- In:
The journal of services marketing
36
(
2022
)
1
,
pp. 1-8
Persistent link: https://www.econbiz.de/10012798375
Saved in:
2
Management i tjänstesamhället
Edvardsson, Bo
(
contributor
)
-
1988
-
1. upl
Persistent link: https://www.econbiz.de/10000740280
Saved in:
3
Internationalisation in service companies
Edvardsson, Bo
- In:
The service industries journal
13
(
1993
)
1
,
pp. 80-97
Persistent link: https://www.econbiz.de/10001138043
Saved in:
4
Tjänstesverige
Edvardsson, Bo
;
Magnusson, Leif
-
1988
Persistent link: https://www.econbiz.de/10000754882
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
Customer integration in service innovation
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
- In:
The handbook of innovation and services : a …
,
(pp. 301-317)
.
2010
Persistent link: https://www.econbiz.de/10003953576
Saved in:
7
The internationalization process in service companies
Edvardsson, Bo
;
Edvinsson, Leif
;
Nyström, Harry
- In:
Implementing international services : a tailorable …
,
(pp. 15-34)
.
2011
Persistent link: https://www.econbiz.de/10009356749
Saved in:
8
Understanding new service development and service innovation through innovation modes
Gremyr, Ida
;
Witell, Lars
;
Löfberg, Nina
;
Edvardsson, Bo
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 123-131
Persistent link: https://www.econbiz.de/10010248164
Saved in:
9
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
10
My customers are in my blind spot : are they changing and I cannot see it?
Wägar, Karolina
;
Roos, Inger
;
Ravald, Annika
; …
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 150-165
Persistent link: https://www.econbiz.de/10009548675
Saved in:
1
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