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Service management
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Information systems and e-business management : ISeB
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International journal of quality and service sciences
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Multi-grounded action research
Goldkuhl, Göran
;
Cronholm, Stefan
;
Lind, Mikael
- In:
Information systems and e-business management : ISeB
18
(
2020
)
2
,
pp. 121-156
Persistent link: https://www.econbiz.de/10012292382
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Measures that matters : service quality in IT service management
Cronholm, Stefan
;
Salomonson, Nicklas
- In:
International journal of quality and service sciences
6
(
2014
)
1
,
pp. 60-76
Persistent link: https://www.econbiz.de/10010351479
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