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~subject:"Service performance"
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Service performance
China
22
Arbeitsverhalten
18
Work behaviour
18
Arbeitszufriedenheit
15
Job satisfaction
15
Führungskräfte
13
Human Resource Management
13
Managers
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Personalmanagement
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Firm performance
12
Organizational behaviour
12
Unternehmenserfolg
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Verhalten in Organisationen
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Corporate culture
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Leistungsmotivation
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Unternehmenskultur
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Hong Kong
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Hongkong
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Leadership style
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Arbeitsleistung
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Business start-up
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Entrepreneurship approach
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Job performance
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Unternehmensgründung
8
Dienstleistungsqualität
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Service quality
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Arbeitsgruppe
6
Hotel industry
6
Hotellerie
6
Team
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Austauschtheorie
5
Betriebsklima
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Emotion
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Social exchange theory
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Wu, Long-Zeng
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Ye, Yijiao
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Kwan, Ho Kwong
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Fan, Yurong
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Huang, Qixing
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Liu, Luanyu
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Lyu, Yijing
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Miao, Chunchun
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International journal of hospitality management
3
Asia Pacific journal of management
1
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
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Green-eyed coworkers in service organizations : the impact of being envied by coworkers on employee service outcomes
Liu, Xinyu
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Liu, Luanyu
; …
- In:
Asia Pacific journal of management
41
(
2024
)
4
,
pp. 2251-2275
Persistent link: https://www.econbiz.de/10015175835
Saved in:
2
Why and when perceived organizational exploitation inhibits frontline hotel employees' service performance : a social exchange approach
Fan, Yurong
;
Huang, Qixing
;
Wu, Long-Zeng
;
Ye, Yijiao
; …
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4092-4110
Persistent link: https://www.econbiz.de/10015145388
Saved in:
3
The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng
;
Sun, Zhuanzhuan
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
Saved in:
4
Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu
;
Wu, Long-Zeng
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of hospitality management
118
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
Saved in:
5
How to make the work-family balance a reality among frontline hotel employees? : the effect of family supportive supervisor behaviors
Ye, Yijiao
;
Wu, Long-Zeng
;
Lyu, Yijing
;
Liu, Xinyu
- In:
International journal of hospitality management
120
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071050
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