Why and when perceived organizational exploitation inhibits frontline hotel employees' service performance : a social exchange approach
Yurong Fan, Qixing Huang, Long-Zeng Wu, Yijiao Ye, Yuan Zhou and Chunchun Miao
| Year of publication: |
2024
|
|---|---|
| Authors: | Fan, Yurong ; Huang, Qixing ; Wu, Long-Zeng ; Ye, Yijiao ; Zhou, Yuan ; Miao, Chunchun |
| Subject: | Perceived organizational exploitation | Service performance | Traditionality | Trust in the organization | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Verhalten in Organisationen | Organizational behaviour | Hotellerie | Hotel industry | Austauschtheorie | Social exchange theory | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2023-0478 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015145388