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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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A service climate synthesis and future research agenda
Bowen, David E.; Schneider, Benjamin - In: Journal of service research : JSR 17 (2014) 1, pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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Consumer satisfaction and services : insights from dive tourism
Ince, Teresa; Bowen, David - In: The service industries journal 31 (2011) 11/12, pp. 1769-1792
Persistent link: https://www.econbiz.de/10009298391
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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin; Bowen, David E. - In: Journal of service research 22 (2019) 1, pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart; Bowen, David E.; Andreassen, Tor W.; … - In: Journal of business research : JBR 79 (2017), pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
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A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E. - In: Journal of service management 34 (2023) 1, pp. 1-9
Persistent link: https://www.econbiz.de/10013537612