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Service quality
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International journal of quality and service sciences
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Develoment of quality management in Taiwan the past, present and future
Chen, Chi-Kuang
;
Lu, Iuan-Yuan
;
Wang, Kuo-Ming
;
Jang, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 3-13
Persistent link: https://www.econbiz.de/10010477405
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2
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
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