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Experience, Service Operations...
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Service quality
Theorie
22
Theory
22
Lieferkette
21
Supply chain
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Business process management
20
Dienstleistungssektor
20
Prozessmanagement
20
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19
Dienstleistungsqualität
15
Operations Management
15
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15
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Beziehungsmarketing
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Competitive advantage
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Customer satisfaction
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E-commerce
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Electronic Commerce
7
Lieferantenmanagement
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Management
7
Supplier relationship management
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15
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Chase, Richard B.
6
Roth, Aleda V.
6
Voss, Christopher A.
4
Sousa, Rui
3
Bowen, David E.
2
Oliveira, Pedro
2
Wünderlich, Nancy V.
2
Andreassen, Tor W.
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Brown, Stephen Walter
1
Dasu, Sriram
1
De Keyser, Arne
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Gray, John V.
1
Grönroos, Christian
1
Jackson, William E.
1
Kunz, Werner
1
Larivière, Bart
1
Laseter, Timothy M.
1
Lünemann, Ulrich F.
1
Nandakumar, Purushottaman
1
Parasuraman, A.
1
Perks, Helen
1
Reimann, Martin
1
Rosenzweig, Eve D.
1
Sampson, Scott E.
1
Schneider, Benjamin
1
Sirianni, Nancy J.
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Stewart, Douglas M.
1
Tomlin, Brian
1
Voss, Chris
1
Witell, Lars
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Journal of service management
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Production and operations management : an international journal of the Production and Operations Management Society
2
California management review
1
Decision sciences : DS
1
Journal of business research : JBR
1
Journal of operations management
1
Journal of service research : JSR
1
Research handbook on services management
1
Review of financial economics : RFE
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
15
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1
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
2
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
3
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
4
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
5
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
6
Failsafing service quality
Chase, Richard B.
;
Stewart, Douglas M.
- In:
Research handbook on services management
,
(pp. 143-152)
.
2022
Persistent link: https://www.econbiz.de/10014452582
Saved in:
7
The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui
;
Voss, Christopher A.
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
Saved in:
8
The effects of service failures and recovery on customer loyalty in e-services : an empirical investigation
Sousa, Rui
;
Voss, Christopher A.
- In:
International journal of operations & production …
29
(
2009
)
8
,
pp. 834-864
Persistent link: https://www.econbiz.de/10009523754
Saved in:
9
Reflections on context in service research
Voss, Christopher A.
;
Perks, Helen
;
Sousa, Rui
;
Witell, Lars
- In:
Journal of service management
27
(
2016
)
1
,
pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
Saved in:
10
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
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