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~subject:"Service quality"
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Service quality
Consumer behaviour
109,294
Konsumentenverhalten
106,851
Theorie
17,952
Theory
17,664
Chile
15,315
Einkommen
14,997
Relationship marketing
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Online-Handel
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7,157
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6,867
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6,099
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5,906
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5,895
Germany
5,694
Dienstleistungsqualität
5,446
Einzelhandel
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Retail trade
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Werbewirkung
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Advertising effects
5,087
Electronic Commerce
5,071
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Han, Heesup
44
Mattila, Anna S.
33
Prentice, Catherine
18
Usman, Osly
18
Law, Rob
16
Sharma, Piyush
16
Wong, IpKin Anthony
16
McColl-Kennedy, Janet R.
15
Bilgihan, Anil
13
Gong, Taeshik
13
Prybutok, Victor R.
13
Sparks, Beverley
13
Kim, Woo Gon
12
Söderlund, Magnus
12
Ahn, Jiseon
11
Balaji, M. S.
11
Gursoy, Dogan
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Qu, Hailin
11
Roy, Sanjit
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Wu, Luorong
11
Grégoire, Yany
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Russell-Bennett, Rebekah
10
Van Vaerenbergh, Yves
10
Voorhees, Clay M.
10
Yi, Youjae
10
Amin, Muslim
9
Hyun, Sunghyup Sean
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Lee, Seonjeong
9
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9
Lu, Lu
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Orsingher, Chiara
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Erasmus Research Institute of Management
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Excellence in Services International Conference <26., 2023, Paisley>
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Friedrich-Schiller-Universität Jena
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IGI Global
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ITF Round Table on Income Inequality, Social Inclusion and Mobility <2016, Paris>
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Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
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International journal of hospitality management
296
Journal of retailing and consumer services
256
The journal of services marketing
143
Journal of business research : JBR
137
International journal of contemporary hospitality management
118
Journal of hospitality marketing & management
101
Total quality management & business excellence
85
The service industries journal
78
Journal of travel and tourism marketing
75
Services marketing quarterly
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
Cogent business & management
58
Tourism management : research, policies, practice
55
Journal of service research : JSR
50
Journal of service management
49
Service business
46
Journal of hospitality and tourism insights
43
Journal of service research
41
Asia Pacific journal of marketing and logistics
39
International Journal of Research in Business and Social Science : IJRBS
36
International journal of quality and service sciences
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
35
Journal of air transport management
33
The international journal of bank marketing : IJBM
32
International journal of services, economics and management
31
International journal of quality & reliability management
29
International journal of services and operations management
29
Journal of service theory and practice
29
Journal of Islamic marketing
28
European journal of marketing : EJM
27
Journal of service theory and practice : JSTP
26
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Journal of Services Marketing
24
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of services and operations management : IJSOM
22
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ECONIS (ZBW)
5,441
Other ZBW resources
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1
Perceptions of food quality : evidence from a survey in Shanghai
Hansstein, Francesca
;
Wang, Keqiang
;
Hongmei, Liu
- In:
International journal of consumer studies
41
(
2017
)
6
,
pp. 754-760
Persistent link: https://www.econbiz.de/10011823602
Saved in:
2
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
3
An overview of emotion theory : incorporating the concept of emotion into service quality research
Bergenwall, Maria
-
1998
Persistent link: https://www.econbiz.de/10000987087
Saved in:
4
Status demotion in hierarchical loyalty programs and customers' revenge and avoidance intentions
Banik, Shanta
;
Gao, Yongqiang
;
Rabbanee, Fazlul K.
- In:
European journal of marketing
56
(
2022
)
1
,
pp. 1-30
Persistent link: https://www.econbiz.de/10012798621
Saved in:
5
The impact of consumer socioeconomic status on their preferences for human versus robot service agents in luxury shopping contexts
Zhong, Wenting
;
Gao, Fei
;
Xia, Lan
- In:
Journal of consumer behaviour
24
(
2025
)
1
,
pp. 156-177
Persistent link: https://www.econbiz.de/10015333908
Saved in:
6
The effect of customer social status and dissatisfaction on service performance
Yagil, Dana
;
Medler-Liraz, Hana
- In:
Service business
13
(
2019
)
1
,
pp. 153-169
Persistent link: https://www.econbiz.de/10011965888
Saved in:
7
Status seeking and perceived similarity : a consideration of homophily in the social servicescape
Hanks, Lydia
;
Line, Nathaniel D.
;
Yang, Wan
- In:
International journal of hospitality management
60
(
2017
),
pp. 123-132
Persistent link: https://www.econbiz.de/10011640769
Saved in:
8
Managing status : how luxury brands shape class subjectivities in the service encounter
Dion, Delphine
;
Borraz, Stéphane
- In:
Journal of marketing
81
(
2017
)
5
,
pp. 67-85
Persistent link: https://www.econbiz.de/10011749861
Saved in:
9
Buyer monitoring cross-culturally
Lieven, Theo
;
Kwortnik, Robert J.
;
Tomczak, Torsten
- In:
The Cornell hospitality quarterly
60
(
2019
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10012001704
Saved in:
10
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
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