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Performance productivity and quality of frontline employees in service organizations
Singh, Jagdip - 1999
Persistent link: https://www.econbiz.de/10001468213
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Stemming frontlines performance losses in service innovation implementation
Singh, Jagdip; Marinova, Detelina - In: Marketing review St. Gallen : Marketingfachzeitschrift … 30 (2013) 5, pp. 10-20
Persistent link: https://www.econbiz.de/10010193231
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Consumer decision to upgrade or downgrade a service membership
Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 42 (2014) 6, pp. 596-618
Persistent link: https://www.econbiz.de/10010466660
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Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina; Ye, Jun; Singh, Jagdip - In: Journal of marketing 72 (2008) 2, pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
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Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina; Singh, Sunil K.; Singh, Jagdip - In: Journal of marketing research : JMR 55 (2018) 2, pp. 178-192
Persistent link: https://www.econbiz.de/10011844990