Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Detelina Marinova, Jun Ye, & Jagdip Singh
| Year of publication: |
2008
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|---|---|
| Authors: | Marinova, Detelina ; Ye, Jun ; Singh, Jagdip |
| Published in: |
Journal of marketing. - Thousand Oaks, CA : Sage Publishing, ISSN 0022-2429, ZDB-ID 218318-3. - Vol. 72.2008, 2, p. 28-45
|
| Subject: | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Produktivität | Productivity | Kundenzufriedenheit | Customer satisfaction | Einnahmen | Revenue | Korrelation | Correlation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003684122