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Encounter satisfaction in e-tailing : are the relationships of order fulfillment service quality with its antecedents and consequences moderated by historical satisfaction?
Koufteros, Xenophon; Droge, Cornelia; Heim, Gregory; … - In: Decision sciences : DS 45 (2014) 1, pp. 5-48
Persistent link: https://www.econbiz.de/10010344823
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An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
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An empirical examination of the structural dimensions of the service recovery system
Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E. - In: Decision sciences : DS 40 (2009) 1, pp. 165-186
Persistent link: https://www.econbiz.de/10003848264
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Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth; Droge, Cornelia; Mentzer, John T.; … - In: Journal of the Academy of Marketing Science 37 (2009) 4, pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
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The impact of order fulfillment service on retailer merchandising decisions in the consumer durables industry
Davis-Sramek, Beth; Germain, Richard; Stank, Theodore P. - In: Journal of business logistics : JBL 31 (2010) 2, pp. 215-230
Persistent link: https://www.econbiz.de/10008779130
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Developing a scale for proactive improvement within logistics outsourcing relationships
Wallenburg, Carl Marcus; Knemeyer, A. Michael; Goldsby, … - In: The international journal of logistics management 21 (2010) 1, pp. 5-21
Persistent link: https://www.econbiz.de/10003996627
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Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank; Goldsby, Thomas J.; Griffis, Stanley E.; … - In: Journal of business logistics : JBL 32 (2011) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
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Customer loyalty in logistics outsourcing relationships : an examination of the moderating effects of conflict frequency
Cahill, David L.; Goldsby, Thomas J.; Knemeyer, A. Michael - In: Journal of business logistics : JBL 31 (2010) 2, pp. 253-277
Persistent link: https://www.econbiz.de/10008779122
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Innovation in logistics outsourcing relationship : in the search of customer satisfaction
Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219
Persistent link: https://www.econbiz.de/10011845961