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~subject:"Service quality"
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Service quality
Lieferantenmanagement
13
Supplier relationship management
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Supply chain
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Lieferkette
7
Netherlands
7
Niederlande
7
Beschaffung
4
Customer satisfaction
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Kundenzufriedenheit
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Procurement
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supply chain disruptions
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Beziehungsmarketing
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Dienstleistungsqualität
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Disruption management
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Outsourcing
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Relationship marketing
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Risikomanagement
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Risk management
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Störungsmanagement
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Theorie
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Theory
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operational efficiency
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personal communication
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personal relationships
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proactive measures
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product traceability
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reactive measures
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(De)Stabilization
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Air passenger transport
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Airport
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B-to-B-Marketing
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Betriebliches Informationssystem
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Bewertung
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Blockchain
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Gelderman, Cees J.
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Bergh, Dennis G. von
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Ghijsen, Paul W. T.
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Janssens, Kim
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Petersen, Jordy
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Tuninga, Ronald S. J.
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International journal of business and globalisation : IJBG
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The journal of business & industrial marketing
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ECONIS (ZBW)
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Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
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2
Critical incidents and supplier satisfaction - investigating tipping points in a seller’s market
Janssens, Kim
;
Gelderman, Cees J.
;
Petersen, Jordy
- In:
The journal of business & industrial marketing
38
(
2023
)
13
,
pp. 154-165
Persistent link: https://www.econbiz.de/10014472676
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