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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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An extended framework for analysing higher education performance
Dužević, Ines; Mikulić, Josip; Baković, Tomislav - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 599-617
Persistent link: https://www.econbiz.de/10011854106
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The factor structure of medical tourist satisfaction : exploring key drivers of choice, delight, and frustration
Mikulić, Josip; Krešić, Damir; Šerić, Maja - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 8, pp. 1489-1512
Persistent link: https://www.econbiz.de/10012624209
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An investigation of the asymmetric relationships between service quality attributes and customer engagement : a three-factor theory approach
Albayrak, Tahir; Davras, Özgür; Caber, Meltem; … - In: Journal of hospitality marketing & management 33 (2024) 7, pp. 898-916
Persistent link: https://www.econbiz.de/10015083975