Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
How do they do it? Understandi...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Performance management
8
Public services
8
Performance measures
7
Öffentliche Dienstleistung
7
United Kingdom
6
Großbritannien
4
Lean production
4
Operations management
4
Production management
4
Productivity rate
4
Public sector organizations
4
Quality management
4
Business process management
3
Dienstleistungsqualität
3
Innovation
3
Manufacturing industries
3
Performance measurement
3
Performance-Management
3
Performance-Messung
3
Produktionswirtschaft
3
Prozessmanagement
3
Public sector
3
Service-Dominant Logic
3
Service-dominant logic
3
After sales service
2
Balanced scorecard
2
Bibliometrics
2
Bibliometrie
2
Business model
2
Business performance
2
Co-production
2
Customer satisfaction
2
Dienstleistungsmanagement
2
Dienstleistungsmarketing
2
Geschäftsmodell
2
Gesundheitswesen
2
Health care system
2
Higher education institution
2
Hochschule
2
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Aufsatz im Buch
1
Book section
1
Language
All
English
3
Author
All
Radnor, Zoe
3
Burgess, Nicola
1
Kinder, Tony
1
Mutton, Jean
1
Osborne, Stephen P.
1
Published in...
All
Connecting knowledge and performance in public services : from knowing to doing
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Public management review
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Process improvement and lean thinking : using knowledge and information to improve performance
Radnor, Zoe
- In:
Connecting knowledge and performance in public services …
,
(pp. 173-198)
.
2010
Persistent link: https://www.econbiz.de/10014564714
Saved in:
2
Service improvement in the English National Health Service (NHS ): complexities and tensions
Burgess, Nicola
;
Radnor, Zoe
- In:
Journal of management & organization : journal of …
18
(
2012
)
5
,
pp. 594-607
Persistent link: https://www.econbiz.de/10009674873
Saved in:
3
Operationalizing co-production in public services delivery : the contribution of service blueprinting
Radnor, Zoe
;
Osborne, Stephen P.
;
Kinder, Tony
;
Mutton, Jean
- In:
Public management review
16
(
2014
)
3
,
pp. 402-423
Persistent link: https://www.econbiz.de/10010346530
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
