Similar Search Results

Knowledge management service encounters : impact on customers' satisfaction evaluations

Guchait, Priyanko; Namasivayam, Karthik; Lei, Pui-wa - In: Journal of knowledge management 15 (2011) 3, pp. 513-527

Persistent link: https://www.econbiz.de/10009236408

Error management at different organizational levels : frontline, manager, and company

Guchait, Priyanko; Kim, Kyungmin; Namasivayam, Karthik - In: International journal of hospitality management 31 (2012) 1, pp. 12-22

Persistent link: https://www.econbiz.de/10009406156

Error management orientation : impact on service recovery performance, and the mediating role of self-efficacy

Guchait, Priyanko - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3518-3541

Persistent link: https://www.econbiz.de/10014334325

Examining the application of six sigma in the service exchange

Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293

Persistent link: https://www.econbiz.de/10003980800

The servicescape

Namasivayam, Karthik; Lin, Ingrid Y. - In: Handbook of hospitality operations and IT, (pp. 43-62). 2008

Persistent link: https://www.econbiz.de/10003806946

Personality predictors of team taskwork understanding and transactive memory systems in service management teams

Guchait, Priyanko; Hamilton, Katherine; Hua, Nan - In: International Journal of Contemporary Hospitality Management 26 (2014) 3, pp. 401-425

Purpose – The aim of this paper is to examine how personality composition in teams related to team taskwork understanding (TTU) and transactive memory systems (TMS) over time. Additionally, the study examined the relationship between TTU and TMS, and three team criteria variables: performance,...

Persistent link: https://www.econbiz.de/10014764233

Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development

Do, Khoa The; Gip, Huy; Guchait, Priyanko; Wang, Chen-Ya; … - In: Journal of service management 34 (2023) 3, pp. 433-466

Persistent link: https://www.econbiz.de/10014338160

Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance

Guchait, Priyanko; Paşamehmetoğlu, Ayşın; Dawson, Mary - In: International journal of hospitality management 41 (2014), pp. 28-37

Persistent link: https://www.econbiz.de/10010403128

Personality predictors of team taskwork understanding and transactive memory systems in service management teams

Guchait, Priyanko; Hamilton, Katherine; Hua, Nan - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 401-425

Persistent link: https://www.econbiz.de/10010358433

Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture

Luo, Anqi; Guchait, Priyanko; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 77 (2019), pp. 31-39

Persistent link: https://www.econbiz.de/10011988424