Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Khoa The Do, Huy Gip, Priyanko Guchait, Chen-Ya Wang and Eliane Sam Baaklini
| Year of publication: |
2023
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|---|---|
| Authors: | Do, Khoa The ; Gip, Huy ; Guchait, Priyanko ; Wang, Chen-Ya ; Baaklini, Eliane Sam |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 3, p. 433-466
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| Subject: | Artificial intelligence | Empathetic creativity | Empathetic intelligence | Frontline employees | Service robotics | Kreativität | Creativity | Künstliche Intelligenz | Roboter | Robot | Verkaufspersonal | Salespeople | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Intelligenz | Intelligence | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-09-2021-0352 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338160