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Service selecting approach based on domain-specified "quality of service" model and its application in logistics
Huang, Biqing; Wang, Ting; Xue, Xiao - In: The service industries journal 32 (2012) 9, pp. 1571-1588
Persistent link: https://www.econbiz.de/10009580098
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Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting; Ji, Ping - In: International journal of quality & reliability management 27 (2010) 2, pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
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Quantification and integration of Kano's model into QFD for optimising product design
Ji, Ping; Jin, Jian; Wang, Ting; Chen, Yizeng - In: International journal of production research 52 (2014) 21, pp. 6335-6348
Persistent link: https://www.econbiz.de/10010457241