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Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav - In: Services marketing quarterly 31 (2010) 4, pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
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They forgot me! : the exclusionary effects among complaining consumers when others receive a response
Ben, Zhiying; Shukla, Paurav - In: Psychology & marketing 41 (2024) 11, pp. 2741-2756
Persistent link: https://www.econbiz.de/10015133892
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Customer responses to service providers' touch : a meta-analysis
Saleh, Amin; Zmich, Louis J.; Babin, Barry J.; Darrat, … - In: Journal of business research : JBR 166 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
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Negative emotions, value and relationships : differences between women and men
Babin, Barry J.; Griffin, Mitch; Borges, Adilson; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
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How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Lai, Fujun; Griffin, Mitch; Babin, Barry J. - In: Journal of business research : JBR 62 (2009) 10, pp. 980-986
Persistent link: https://www.econbiz.de/10003887607
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Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430649