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Family ostracism and proactive customer service performance : an explanation from conservation of resources theory
Ye, Yijiao; Zhu, Hong; Chen, Yuanyi; Kwan, Ho Kwong; … - In: Asia Pacific journal of management 38 (2021) 2, pp. 645-667
Persistent link: https://www.econbiz.de/10012542628
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The black sheep in hospitality organizations : how and when coworker service sabotage hinders employee service creativity
Lyu, Yijing; Zhu, Hong; Huang, Emily Guohua; Chen, Yuanyi - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 312-328
Persistent link: https://www.econbiz.de/10014483427
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Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong; Lyu, Yijing; Deng, Xincai; Ye, Yijiao - In: International journal of hospitality management 64 (2017), pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
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Negative workplace gossip and service outcomes : an explanation from social identity theory
Ye, Yijiao; Zhu, Hong; Deng, Xincai; Mu, Zhirong - In: International journal of hospitality management 82 (2019), pp. 159-168
Persistent link: https://www.econbiz.de/10012121410
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Outcomes of entrepreneurship education in China : a customer experience management perspective
Dou, Xinhua; Zhu, Xiajing; Zhang, Jason Q.; Wang, Jie - In: Journal of business research : JBR 103 (2019), pp. 338-347
Persistent link: https://www.econbiz.de/10012104259